Yes, you can. If your item(s) arrive with any unexpected damage, please Contact Us immediately with the details. We'll work with you to discuss your options, including a return, replacement, or partial refund.

Absolutely. We carry shipping insurance and will ensure you're covered. You will need to Contact Us as soon as you receive the damaged package, and you must include pictures and details of the damaged box and item(s) (this is required by insurance). We will also require you to return the damaged item(s) to us. See our policy on this below.

While we will do our best to replace the item(s), some of our products are limited edition and may not be replaceable. In such cases, we will issue you a full or partial refund, depending on the situation.

Unfortunately, no. As a small business, we cannot accommodate returns for reasons other than damage. If your item is damaged, please Contact Us, and we'll discuss your options.

If your item(s) are limited edition or out of stock, we may be unable to offer a replacement. In this case, we sincerely apologize and will issue a partial or full refund, depending on the circumstances.

We strive to provide clear and detailed information regarding non-US region codes on our product listings. However, you are responsible for ensuring that your Blu-ray or DVD player is compatible with the region code of the movie you are purchasing.

Please Note:

• Returns will not be accepted due to incompatibility with region codes.**

• Make sure to verify your player's compatibility with the region code of the movie before making a purchase.

• We encourage customers to review the region code information provided in the product listing and refer to our FAQ section for more details on region codes.

If you have any questions about region codes or need assistance before purchasing, please don't hesitate to Contact Us. We're here to help!

If you receive a faulty Blu-ray, 4K, or DVD, we will be happy to accept a return and we will do our best to replace the movie. If no replacement is available, we will issue a refund after the faulty product is returned to us. We do always require that you return the faulty item to us in full and good condition, so that we can test it and report this to the releasing company for replacement. If you get a faulty Blu-ray, 4K, or DVD, please Contact Us with the details, including the exact time point in the movie the glitch is occurring.

Please Note: any disc that is reported faulty and returned to us will be tested on at least 2 Blu-ray/4K players. If the Blu-ray, 4K, or DVD is found to be working correctly, you will be responsible for the shipping charges to get the item sent back to you, and no refund or replacement will be issued. So, please be sure by doing your own testing to ensure that the Blu-ray, 4K, or DVD is in fact faulty.

• Refund: We will issue a full refund once we receive the returned item(s).

• Replacement: If possible, we will replace your item(s) and ship it to you at no additional cost, once we receive the returned item(s).

• Partial Refund: If you wish to keep the damaged item, we can provide a partial refund based on the extent of the damage.

If you need to return an item to us, please follow these guidelines to ensure it arrives safely: 

• Handle with Care: Pack the item carefully to prevent additional damage during transit.

• Use Original Packaging: If possible, reuse the original packaging and materials, such as the box and bubble wrap, to securely protect the item.

• Proper Sealing: Ensure the package is securely sealed to avoid damage or loss during shipping.

• Prepaid Label: If we've provided you with a prepaid shipping label, please attach it to the package and drop it off at your nearest shipping location.

Your cooperation helps us process your return more efficiently and ensures we can address your concern as quickly as possible.

Yes. If you need to cancel an order before it ships, please Contact Us as soon as possible, and we'll give you Store Credit for future purchases.

As a small family-run business, we cannot refund canceled orders. Instead, we issue Store Credit that can be used for a future purchase. We appreciate your understanding and encourage you to double-check your order before completing it.